Supervises a team of 10 Disruptive Behavior Review Team (DBRT) specialists in the review, development, and implementation of clinical interventions for complex clientele.
Successfully managed program operations during the American Association for Suicide PreventionConference, demonstrating effective leadership and decision-making under pressure in the absence ofexecutive leadership. Develops, reviews and provides recommendations for modifications to Standard Operating Proceduresand policies to enhance operational efficiency and compliance. Provides clinical guidance to Crisis Line responder staff with diverse educational backgrounds,fostering interdisciplinary collaboration and enhancing team expertise. Successfully built relationships with internal and external stakeholders such as the National CaregiversSupport Line, Vets for Warriors and V!brant and coordinates responses to high-profile cases specificallywith the Office of Inspector General (OIG). Conducts daily analyses of program data and observations, escalates issues by incorporating feedbackfrom staff and stakeholders, and prepares comprehensive reports for executive leadership. Provides technical and administrative direction to unit employees resulting in the efficient and effectiveaccomplishment of work. Actively participates in staff and/or management level meetings pertaining to the activities encompassedin the administrative and management functions of the DBRT. Monitors employee productivity and assess performance; triage and oversee Disruptive BehaviorReports, ensuring timely intervention and review of behavioral interventions; conduct ongoingassessment of intervention effectiveness; review VCL Disruptive Behavior Flags through the Medoranotification system, and ensure the accuracy of the Customers with Complex Needs (CWCN) database. Assess and identify education and training needs for staff involved in the Customers with ComplexNeeds (CWCN) and Disruptive Behavior Review Team (DBRT) program. Led the implementation of innovative strategies that aligned with the Veterans Crisis Line mission andgoals, enhancing program efficiency and effectiveness through the establishment of the DBRT protocolworkgroup. Collaborated with stakeholders, including Quality Assurance, to strengthen the crossfunctional partnership and facilitate seamless change management.
