Supervised and mentored a team of Behavioral Health Technicians, ensuring adherence to New York State and Office of Mental Health (OMH) standards through monthly supervision.
Supervised and mentored a team of Behavioral Health Technicians, ensuring adherence toNew York State and Office of Mental Health (OMH) standards through monthly supervision.Provided oversight for Home and Community-Based Services for over 80 families, ensuringregulatory compliance and timely delivery of quality care.Managed billing and service authorization processes, coordinating with insurance providers tomonitor eligibility and manage units for sustained service delivery.Achieved a 15% growth in program units through strategic program outreach and effectiveresource allocation.Led the hiring, onboarding, and training for new staff on compliance, regulatory updates, andbest practices.Collaborated with a multidisciplinary team, including care managers and IDT teams, to supportfamilies and enhance client outcomes.Conducted service note reviews and managed the Therap EHR system to ensure qualitydocumentation and program integrity.
